Return and Exchange Policy

Exchange Policy

1. Without prejudice to any contractual or statutory warranty provisions, the customer may exchange a product purchased from the store within five (5) days from the date of receipt. Products cannot be exchanged after this period.
2. To qualify for an exchange, the product must be in good condition and must not have been used or otherwise benefited from by the customer. The store reserves the right to inspect the product before approving the exchange. The customer is responsible for the shipping costs associated with the exchange. For international exchanges, the customer is responsible for all shipping costs and for delivering the product to the shipping company. If the product is defective or an error has occurred, the customer will be compensated.

The customer may not exchange a product in the following cases:

1. If the product was manufactured at the customer’s request or according to specifications provided by the customer, except where the product is defective or does not conform to those specifications.
2. If the product was damaged due to improper handling or possession by the customer.
3. If the contract relates to the provision of accommodation, transportation, or catering services.

Return and Refund Policy

1. Without prejudice to any contractual or statutory warranty provisions, the customer may cancel the contract and return a product purchased from the store within five (5) days from the date of receipt. Products cannot be returned after this period.
2. To qualify for a return, the product must be in good condition and must not have been used or otherwise benefited from by the customer. The store reserves the right to inspect the product before approving the return.
3. The customer is responsible for all costs associated with the return. For international returns, the customer is responsible for all shipping costs and for delivering the product to the shipping company. If the product is defective or an error has occurred, the customer will be compensated.

The customer may not return a product in the following cases:

1. If the product was manufactured at the customer’s request or according to specifications provided by the customer, except where the product is defective or does not conform to those specifications.
2. If the product was damaged due to improper handling or possession by the customer.
3. If the contract relates to the provision of accommodation, transportation, or catering services.